Refund & Return Policy

Last updated: July 24, 2026

Thank you for shopping at Whitestone House. We want you to love your purchase. Because this Store offers custom-made physical products and instant digital downloads, our return and refund terms vary by product type. Purchases are processed by MyDesigns, Inc. as merchant of record, so any refund you receive will be issued by MyDesigns to your original payment method.

1. Physical Products (Print-on-Demand)

Every physical item in this Store is printed specifically for you after you place your order — we do not hold inventory.

Misprinted, Damaged, or Defective Items

If your item arrives misprinted, damaged, or defective, or if you receive the wrong item, we will make it right with a free replacement or a full refund — your choice.

Timeframe: submit your claim within 30 days of the delivery date.

How to claim: contact us at [email protected] with your order number and clear photos showing the issue.

Returns: in most cases you will not need to send the item back. If a return is needed, we will provide instructions — please do not ship items to the return address on the package or to the manufacturer without contacting us first, as your package may be lost and your claim delayed.

Packages Lost in Transit

If tracking stops updating and your package appears lost, contact us no later than 30 days after the estimated delivery date and we will investigate with the carrier and send a replacement or issue a refund. See our Shipping Policy for details on delivery issues and address accuracy.

Buyer's Remorse and Sizing

Because every item is made to order, we are unable to accept returns or exchanges for change of mind, or for ordering the wrong size or color. Please check the sizing chart on each product page before purchasing. If you are unsure about sizing, contact us before you order — we are happy to help.

2. Order Cancellations and Changes

Orders are sent to production quickly after purchase. If you need to cancel or change an order (including the shipping address), contact us at [email protected] as soon as possible. We will cancel or update any order that has not yet entered production. Once an item is in production, it can no longer be cancelled or changed, and the terms above apply.

3. Digital Products

Because digital products are delivered instantly and cannot be returned, all sales of digital products are final once the product has been delivered or the download has been accessed. That said:

If a file is corrupted, incomplete, or you have trouble downloading or opening it, contact us at [email protected] and we will make sure you receive a working copy of what you purchased.

If you were charged twice for the same product in error, or the product is materially different from its description, contact us and we will review the issue and refund where appropriate.

4. How Refunds Are Processed

Approved refunds are issued by MyDesigns, Inc. (the merchant of record for your purchase) to your original payment method. Once issued, refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer. We cannot issue refunds to a different card or payment method.

5. Questions and Escalation

Please contact the Seller first at [email protected] with your order number — this is the fastest path to a resolution. If your issue is not resolved, you can escalate to MyDesigns platform support at [email protected]. Please reach out to us before opening a dispute with your bank or card issuer; we can almost always resolve the issue faster directly.