Shipping Policy

Last updated: July 24, 2026

Welcome to Whitestone House. We are committed to producing and delivering your order as quickly as possible. Because this Store offers custom-made physical products and instant digital downloads, delivery works differently for each.

1. Where We Ship

We currently ship physical products to addresses within the United States only, and digital products are available to buyers with a United States billing address. We do not currently ship internationally. If we expand shipping to additional countries, available destinations will be shown at checkout.

2. Digital Products

Digital products are delivered electronically immediately after successful payment. You will receive an email containing your download link(s), and no shipping fees apply to digital-only orders. If your download email does not arrive within a few minutes, check your spam folder, then contact us at [email protected].

3. Physical Products: Production + Shipping

All physical items are printed on demand specifically for your order, which means delivery happens in two phases.

Phase 1 — Production

After you place your order, it is sent to a professional printing facility in the MyDesigns fulfillment network. Standard production takes 2–5 business days. During peak periods (such as the holiday season), production may take slightly longer.

Phase 2 — Shipping

Once printed and quality-checked, your order is handed to the shipping carrier (such as USPS, UPS, or FedEx). Standard domestic shipping typically takes 3–8 business days after production is complete. Shipping costs and any available shipping options are shown at checkout before you pay. Please note that delivery times are carrier estimates, not guaranteed delivery dates.

4. Order Tracking and Split Shipments

When your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking information to appear in the carrier's system. If your order contains multiple items, they may be produced at different facilities and arrive in separate packages with separate tracking numbers — this is normal and you will not be charged extra shipping beyond what was shown at checkout.

5. Shipping Addresses

Please double-check that your shipping address is complete and accurate before completing your purchase — you are responsible for the address you provide at checkout. If you notice an error, contact us at [email protected] immediately; we can update the address on any order that has not yet shipped. If a package is returned to us as undeliverable because of an incorrect or incomplete address you provided, we will contact you, and reshipment costs may apply. We cannot refund orders that the carrier confirms were delivered to the address provided at checkout.

6. Lost, Delayed, or Missing Packages

Tracking shows "Delivered" but you can't find it: please check with household members, neighbors, your building's mail area, or your local post office — carriers sometimes mark packages delivered up to a day early. If it still hasn't turned up after 48 hours, contact us and we will help investigate.

Tracking has stopped updating: if your package appears lost in transit, contact us within 30 days of the estimated delivery date so we can open an investigation with the carrier and arrange a replacement or refund under our Refund & Return Policy.

7. Contact

For any question about your order's status, contact us at [email protected] with your order number.